Returns & Exchanges Policy
 

Please Note: We Do Not Offer Refunds

At The New Gallery, we do not offer refunds. We are happy to provide exchanges only within 30 days of receiving your order.

 

To be eligible for an exchange, the item must be:

• In the original condition as received

• Unworn, unused, and with all original tags attached

• Returned in its original packaging

• Accompanied by a valid proof of purchase

To request an exchange, please contact our team at ng.thenewgallery@gmail.comprior to returning your item. Returns sent without prior authorization will not be accepted.

 

Condition of Vintage Items
All of our pieces are genuine vintage, and as such, may show signs of age including light wear, fading, or small imperfections. These characteristics are a testament to each item’s history and are not considered defects. We believe they add to the charm and uniqueness of every piece.

 

Non-Exchangeable Items
For hygiene and safety reasons, certain products are not eligible for exchange, including:

 

• Sale or discounted items

 

If you have any questions about a specific item’s eligibility, please reach out before placing your order.

 

Need Help?
For all exchange requests or inquiries, please contact us. 

Our team is here to assist you.